Wells Fargo Senior Human Resources Operations Representative - Separation Services 

United States, Texas, San Antonio 

836685905

In this role, you will:

• Responsible for delivering on Separation Services processes in a timely and accurate manner.
• Leading logical conclusions to inquiries
• Executing against required data received and record maintenance
• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use process expertise to resolve escalated complex issues, in a timely manner
• Provide feedback and present ideas for improving or implementing processes
• Understand and adhere to functional policies and procedures
• Provide subject matter expertise and guidance to stakeholders
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers and provide quality service
• Receive direction from managers and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Ability to navigate multiple computer systems, applications, and utilize search tools to findinformation
• Work with leaders and team members at all levels and across functional

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

Desired Qualifications:

• 3+ years’ experience in working knowledge and with HR policies and procedures.
• Advanced experience with Microsoft Excel
• Experience using ServiceNow system and/or case management systems for case assignments
• Experience with Agile methods and tools; including Jira
• Experience executing operational processes and case management
• Experience customer service skills; with a strong ability to handle difficult stakeholder’s inquiries
• Good analysis skills: ability to review, analyze, summarize and report control performance
• Ability to assess current processes/procedures and recommend efficiency improvements
• Experience with Workday

Job Expectations:

This position currently offers a hybrid work schedule.

San Antonio, Texas (TX) – 4101 Wiseman Blvd., Bldg. 308
Phoenix, Arizona (AZ) – 2222 W. Rose Garden Lane

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.