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Wells Fargo Associate Human Resources Operations Representative Philippines, Caloocan 646615345
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In this role, you will:
Perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment
Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to assist in resolving basic issues or inquiries
Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures
Review employee files and furnish information to authorized persons
Receive direction from supervisor regularly and escalate questions and issues to more senior roles
Support human resources operations; seek ways to improve processes within established procedures
Required Qualifications:
6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
With at least 6+ months of contact center experience .
Preferably with HR Contact Center experience .
With experienced in supporting different channels such as phones, chat or email .
Knowledgeable in Workday, ServiceNow or Contract Resource Tool .
Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines.
Amenable to work on shifting schedule , mostly catered to US time.
Amenable to work on selected PH/US Holidays .
Job Expectations:
Support customer queries for at least three core skills (Payroll, NH Benefits, Qualified Events).
Process simple to moderately complexqueries in trained skill areas (can be with guidance from senior HR reps or manager).
Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e., procedures, knowledge articles, alerts, etc.)
Ensure quality documentation for cases.
Coordinate with leadership for resolution of queries not addressed in Employee Care resources.
Provide positive customer experience to employees
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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