EY Senior Associate-Resourcing Analyst 

India, Karnataka, Bengaluru 

836406747

Senior Associate - EM Retain Administration

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes, and protocols

Ticket management & QA, including:

• Handle and resolve tickets, efficiently through expert utilization of RM Hub SharePoint.
• Conduct Quality Assurance reviews for team members to minimize understanding gaps.
• Support team members in meeting SLAs, contributing to reduced errors and improved Turnaround Time.
• Oversee first level escalation management for the aligned team and incorporate best practices as part of continuous learning and application.
• Data Management and Reporting, including:
• Monitor and ensure thorough data cleansing process.
• Uphold adherence to report timelines.
• Ensure the timely completion of all assigned activities by the team members.
• Collaboration and Support, including:
• Collaborate effectively with the Technology Enablement & analytics team (TE&A) by providing support for any new additional tasks.
• Maintain open communication channels to facilitate seamless collaboration with stakeholders.
• Support in team development, oversee team workload, and ensure well-being.

Accountable to

• Supervising Associate
• Coaching and developing/Indirect line management
• Associate RMT member on understanding of RM hub SharePoint ticket, reporting context and provision of insightful information

Skills

• Minimum of 3 years of experience in Retain and reporting.
• Proficiency in Retain, MS Excel, MS Office and basic knowledge of Power BI.
• Programming Skill - Python
• Experience with Retain reporting.
• Strong communication and stakeholder management skills.
• Excellent teaming and interpersonal skills.
• Positive attitude and ability to excel under tight timelines.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.