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1. Job Details
2. Principal Responsibilities
Key Responsibility
Continue to evaluate organization effectiveness, driving change initiatives
and reviewing organization design where needed
Developing an MOS and Tier cadence in line with global and GBE expectations
Having a strong connect with orders coming in through E-Commerce that require manual intervention
& Culture
Establishing a culture that supports HOS and creates a learning environment
Championing the transformation efforts and leading the change process
Ensuring root cause and corrective actions associated with customer support issues are documented and executed for organizational improvement.
Bachelor’s degree (or equivalent experience) with 5+ years’ experience leading operations , business and progressively more responsible roles including customer facing such as customer Service, Order management, Technical Support or other related fields.
Experience in leading multi GBE/Region is added benefit .
Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and champion change through driving continuous improvement
Growth-oriented mind-set, Self-motivated with assertive communication skills, positive and result oriented attitude.
Excellent communication skills (written & oral) and presentation skills
Strong bias for action
Additional InformationThese jobs might be a good fit