Honeywell Customer Experience Manager 

United States 

836385137

1. Job Details

2. Principal Responsibilities

Key Responsibility

Continue to evaluate organization effectiveness, driving change initiatives

and reviewing organization design where needed

Developing an MOS and Tier cadence in line with global and GBE expectations

Having a strong connect with orders coming in through E-Commerce that require manual intervention

& Culture

Establishing a culture that supports HOS and creates a learning environment

Championing the transformation efforts and leading the change process

Ensuring root cause and corrective actions associated with customer support issues are documented and executed for organizational improvement.

Bachelor’s degree (or equivalent experience) with 5+ years’ experience leading operations , business and progressively more responsible roles including customer facing such as customer Service, Order management, Technical Support or other related fields.

Experience in leading multi GBE/Region is added benefit .

Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and champion change through driving continuous improvement

Growth-oriented mind-set, Self-motivated with assertive communication skills, positive and result oriented attitude.

Excellent communication skills (written & oral) and presentation skills

Strong bias for action

• JOB ID: HRD233419
• Category: Customer Experience
• Location: One-HON-UTC-2+4F ,UTC, 2F 4F, Sushant Lok Phase I,,Sector 43,Sushant Lok Phase I,,Gurgaon,HARYANA,122022,India
• Exempt