Boston Scientific Customer Experience Manager 

United States, Minnesota, Maple Grove 

289681975

Your responsibilities will include:

• Manage the day-to-day detailed delivery of multiple complex journey-based commercial programs and enterprise capabilities
• Take ownership of finding resolutions to technical opportunities and challenges, working across a large matrixed organization to identify SMEs and close the loop
• Bring newly formed teams together and get them working well together quickly by championing rigorous process management throughout the program’s lifecycle
• Facilitate discussion with remote teams, including exploration of alternatives approaches; drive team to remain in sync on status, issues, risks, changes, and coordinate the communication between the technical and business teams
• Collaborate closely with the business and technical teams to ensure delivery per plan, identify and document detailed requirements, dependencies, process flows, and data sources related to the desired future state customer journey
• Help remove blockers and drive prioritization discussions
• Partner with Project Manager and technical team to ensure a detailed plan with owners, dates, and dependencies is kept up to date
• Build alignment around program controls, governance, and standards
• Helps business users define requirements for commercial automation logic and customer engagement scoring models
• Scales best practices + shares solutions across programs

Required Qualifications

• Bachelor’s degree required
• 5-7 years of technology-driven, journey-based, marketing or sales program management experience
• Familiarity with marketing automation and Salesforce (SFDC) lead generation & opportunity management processes supporting field sales teams
• Healthcare or related experience preferred
• Able to manage multiple programs concurrently and effectively prioritize own work
• Strong interpersonal, written, and presentation communication skills
• Learning and change agility, customer focus, action oriented, and results driven

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.