Uber Director Consumer Operations Mobility ANZ 

United States, West Virginia 

835899358

About the Role

The Director of Consumer Operations for Mobility, ANZ will spearhead strategies to grow and retain Riders across Australia and NZ (ANZ). Riders are central to our business, and we need a leader who can drive immediate growth while delivering sustainable competitive advantages for the long run.

• Drive our next phase of growth; You will optimize Core Rider growth today, alongside driving incremental growth and strategy setting for the long term. You will also ensure that all our growth efforts and communications with Riders happen in a seamless and coordinated manner. You’ll bring new thinking and big vision to how we shift how Aussies and Kiwis move over the long term.
• Be the champion of Riders; You will live and breathe the Rider experience and be a fierce advocate to ensure awareness and empathy for Rider needs. You will work with cross-functional groups, constantly striving to improve Riders’ experience with the Uber app
• Be an expert; You will understand the input metrics driving Rider growth, satisfaction, retention, and engagement and identify opportunities to tangibly improve these areas. You will understand where and why Riders could take more trips, or have a better experience, and actively work to improve those metrics.
• Be a leader; You will continuously develop a team of highly analytical and empathetic individuals who care deeply about Riders. You will be expected to excel as a coach, attract great talent, and grow individuals into future leaders of the business

• Hands-on management experience that includes some combination of the following: operations, analytics, growth, marketing, loyalty and retention, project management, management consulting, or related experience
• Leadership experience; People are what drives Uber and, therefore, the company’s most important asset. You are passionate about setting an inspiring vision and direction, developing your team, and helping them grow professionally. At the same time, your sphere of influence will extend beyond your team, to influence and shape the broader Mobility business
• Customer experience; You will have proven experience in creating customer propositions in retail, tech, or consumer goods. You will obsess over the details of exceptional customer experience and understand how to work with HQ to deliver commercial and compelling products
• Growth muscle; ideally you’ll bring
• Sharp business acumen, judgment and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .