Capital One Principal Associate Marketing Operations Project Manager Hybrid 

United States, Virginia, Arlington 

835409616

Center 2 (19050), United States of America, McLean, Virginia Principal Associate, Marketing Operations Project Manager(Hybrid)

How our hybrid model works
This role ishybridmeaning associates typically spend about half their time (2-3 days per week)in-person at one of our offices listed on this job postingMondayFridaysare enterprise- widevirtual work days. Tuesday, Wednesday and Thursdayare in-person days for associates to spend time together working in our beautifully-designed team areas.

Responsibilities

• Build critical relationships and collaborate with Marketing Strategy Leads and Execution teams on resource and schedule planning of prioritized intent

• Identify process improvements, optimizing speed to market while balancing overall execution risk

• Manage the workflow between performer groups as SFMC campaigns are built, reviewed/approved, tested and deployed

• Identify and address impediments in the SFMC process; escalate as appropriate to keep deployments on track

• Manage process controls including documentation of approvals

• Perform audit related control steps prior to campaign deployments including:

  • Review of all required intent and validation report approvals as complete

  • Ensure the sending configuration of all components matches legal/compliance/privacy requirements

  • Confirm automation schedule is appropriate and activated for deployment

• Identify intent and execution breakdowns and assist in necessary recovery efforts

• Develop and maintain monitoring plans including both campaign and platform reporting. Perform periodic maintenance activities to ensure the health of SFMC, e.g. folder cleanup, asset archival

• Provide project management support for SFMC campaigns

  • Own and facilitate cross-functional meeting ceremonies

  • Engage project performers to assess and document scope of work

  • Work with Marketing Execution and Marketing Strategy Leads to sequence and execute email and campaign updates

  • Coordinate with partner business units/teams to ensure broader schedule alignment, work progress updates and troubleshooting activities, as needed

  • Partner with Business leader to provide status reporting for stakeholders and/or external project partners

Characteristics we’re seeking

• Excellent communication skills to engage across all levels of project and performer roles

• Strong project management and process skills with a product mindset

• Ability to proactively identify impediments on the critical path and able to take steps to remove roadblocks

• Motivated by the desire to collaborate with others to achieve business goals

• A structured problem-solving approach

• Ability to prioritize across different types of value dimensions

• Healthy desire to balance process stability with process experimentation

• Understands the the importance of balancing the need for speed to market and process risk drivers

• Motivated to document successes and missed opportunities to improve overall performance

• A curious, learning mindset to understand the needs of our internal and external customers and recommend improvements to better their experience

Basic Qualifications

• Bachelor’s Degree or Military experience

• At least 4 years of Process or Project Management experience

• At least 1 year of experience leveraging Workfront or other project management systems

• At least 1 year of experience in marketing campaign delivery

Preferred Qualifications

• 3+ years of Marketing Operations/Delivery experience in financial services or another regulated industry

• Agile, BPM, Lean, PMP Certifications

• 2+ years leveraging Workfront or other project management systems

• Adobe Workfront Project Manager Professional Certification

• 2+ years experience with Salesforce Marketing Cloud or other Marketing Automation Platforms software

• Salesforce Marketing Cloud Email Specialist Certification

• 2+ years experience in Customer Acquisitions or Management activities

• 3+ years experience in process engineering, design, development, and deployment

• 2+ years of Risk Management experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.