Walmart USA Principal Product Manager - Marketplace Returns 

United States, Washington, Bellevue 

834223193

a Principal on the Marketplace Returns and Refunds , you will deliver exceptional experiences that build trust with sellers and help them grow on our platform while delivering an accurate seamless returns experience. In this role you will solve complex problems, develop strategies, work with stakeholders, and execute those plans to build sustained value for our business and our customers.

to build You will drive strategic projects that costs to sellers, You will understand the pulse of the seller through surveys and digging deep into data. You will build innovative technical products to solve some of the complex problems using cutting edge technology. You will work across different teams with Walmart as well as partnerships with external vendors.

Basic Qualifications

• years building strategy and launching user experience in reverse logistics , and total of 8+ years in product management .

• S trong understanding of returns management processes, including return authorization, return shipping, product inspection, and refund processing.

• Experience in building 0-1 capabilities that improve seller experience, customer experience as well as improve financials .

• Ability to make tough decisions informed by both data and judgment.

• Ability to perform rigorous data mining to uncover deep and meaningful insights to fuel next level of product development .

• Experience in building capabilities and product improvements to reduce the cost of returns for sellers while maintaining a balance of customer experience .

• E xperience in helping change mindsets and processes to drive thought leadership backed by strong execution.

• Experience in making build vs buy decisions for large scale product development .

• C omfortable with ambiguity and can navigate large stakeholder groups.

• Customer obsession with a laser focus on the why over the what and how.

• S trong, confident, and succinct communication .

sweep us off our feet with

• years of experience in reverse logistics

• for product supported by e xperience building 0-1 products.

• Ability to work cross functionally and influencing stakeholders to align with your point of view

• Advocat ing strongly on behalf of your end customer

• Ability to articulate a clear thought process via artifacts such as powerpoint and word documents

• Familiarity with providing frequent leadership updates via weekly and monthly business reviews

• Experience of working in matrix organization with multiple stakeholders.

• Supply Chain, Finance and other product teams to develop and own a strategy that supports user needs, is clearly articulated, easily understood, and delivers meaningful value to our sellers and Marketplace business.

• Develop an actionable roadmap that empowers your team to realize the product strategy and execute that strategy with clearly articulated and well measured goals.

• Implementing return automation solutions while working with third-party return management platforms.

• Develop and own accountability for the performance of key metrics that help us understand the value of the platform to our sellers.

• Create and maintain strong working relationships with your key stakeholders, identifying the right opportunities for collaboration and communication on an ongoing basis.

• Identify new opportunities for us to explore based on customer & seller needs throughout their lifecycle to help sellers unlock value and ultimately be successful.

• Partnering with Software and Data Engineering leadership to foster a strong cross-functional working relationship.

• Moving fast within our agile and iterative team environment.

• Leading & empowering your team to foster a product excellence culture for strong product thinking and execution. Build upon existing or create stronger processes, planning and documentation tools.