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Walmart Staff Product Manager - Marketplace Returns Experience United States, Washington, Bellevue 24750227
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What you'll do...
As a Staff PM on the Marketplace Returns and Refunds team, you will deliver exceptional customer facing experiences that build trust with sellers and help them grow on our platform while delivering an accurate and seamless returns experience. In this role you will solve complex problems, develop strategies, work with stakeholders, and execute those plans to build sustained value for our business and our customers.
Qualifications
3 years building strategy and launching user experience in reverse logistics.
Strong understanding of forward or reverse fulfilment process and preferably in return shipping and refund processing
Experience in building 0-1 capabilities that improve seller and customer experience with demonstrated financial impact
Ability to make tough decisions informed by both data and judgment.
Ability to perform rigorous data mining to uncover meaningful insights to conceptualize features and/or products
Experience in making build vs buy decisions for large scale product development
Comfortable with ambiguity and can navigate large stakeholder groups.
Customer obsession with a laser focus on the why over the what and how.
Strong, confident, and succinct communication.
You’ll sweep us off our feet with
3 experience in reverse logistics in a 2-sided business.
Experience building 0-1 products.
Working cross functionally and influencing stakeholders to align with your point of view
Advocate strongly on behalf of your end customer
Ability to articulate a clear thought process via artifacts such as powerpoint and word documents
Experience of working in matrix organization with multiple stakeholders.
You’ll make an impact by …
Working closely with key partners across the organization in Business, Engineering, UX, Data analytics, Operations, Supply Chain, Finance and other product teams to develop and own a strategy that supports user needs, is clearly articulated, easily understood, and delivers meaningful value to our sellers and Marketplace business.
Develop an actionable roadmap that empowers your team to realize the product strategy and execute that strategy with clearly articulated and well measured goals.
Implementing return automation solutions while working with third-party return management platforms.
Develop and own accountability for the performance of key metrics that help us understand the value of the platform to our sellers.
Create and maintain strong working relationships with your key stakeholders, identifying the right opportunities for collaboration and communication on an ongoing basis.
Identify new opportunities for us to explore based on customer & seller needs throughout their lifecycle to help sellers unlock value and ultimately be successful.
Partnering with Software and Data Engineering leadership to foster a strong cross-functional working relationship.
Moving fast within our agile and iterative team environment.
Leading & empowering your team to foster a product excellence culture for strong product thinking and execution. Build upon existing or create stronger processes, planning and documentation tools.
For information about PTO, see
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see
Bellevue, Washington US-11075:The annual salary range for this position is $132,000.00-$264,000.00 Sunnyvale, California US-08479:The annual salary range for this position is $143,000.00-$286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Preferred Qualifications...
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