Bank Of America Team Member 

India, Gujarat, Gandhinagar 

834039668

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* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

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Associate is required to check all critical/non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.

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• Adherence to the SLA’s – productivity, turn-around-time, and accuracy
• Engage in improving processes through reengineering, system checks, process automation
• Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business
• Interact with client on transactional issues
• Act as a change agent and provide implementation assistance as and when the need arises
• Provide subject matter expertise on processes

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• Education - Graduate in any stream
• Certifications If Any – None
• Mandatory skills -
  • Excellent communication skills & Interpersonal skills
  • Should be a team player

• Desired skills –
  • Good oral / written Communication skills
  • Excellent time management skills
  • Highly motivated, able to work independently, self-starter; and problem/solving/analytical
  • Reporting & MIS skills
  • Willingness to learn and adapt to changes
  • Understanding of Mortgage operations & basic banking knowledge

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• Shift Type (Rotational Shifts/Fixed): Rotational
• Process Timings: 1600 - 0100hrs IST/ 0700 - 1600hrs IST or any other shift per business requirements
• Weekends Off (Y/N): Yes

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