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* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
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Associate is required to check all critical/non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.
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- Adherence to the SLA’s – productivity, turn-around-time, and accuracy
- Engage in improving processes through reengineering, system checks, process automation
- Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business
- Interact with client on transactional issues
- Act as a change agent and provide implementation assistance as and when the need arises
- Provide subject matter expertise on processes
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- Education - Graduate in any stream
- Certifications If Any – None
- Mandatory skills -
- Excellent communication skills & Interpersonal skills
- Should be a team player
- Desired skills –
- Good oral / written Communication skills
- Excellent time management skills
- Highly motivated, able to work independently, self-starter; and problem/solving/analytical
- Reporting & MIS skills
- Willingness to learn and adapt to changes
- Understanding of Mortgage operations & basic banking knowledge
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- Shift Type (Rotational Shifts/Fixed): Rotational
- Process Timings: 1600 - 0100hrs IST/ 0700 - 1600hrs IST or any other shift per business requirements
- Weekends Off (Y/N): Yes
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