Bank Of America Team Member 

India, Gujarat, Gandhinagar 

952806125

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims within Turn Around Time

• Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities.

• Determine the best course of action for the Customer to resolve the claim

• Should have strong understanding of the internal policies, procedures, Amex, Visa and MasterCard guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts

• Adherence to the SLA’s – productivity, turn-around-time, and accuracy

• Should be flexible in working multiple functions

Requirements*

Any Graduate

Foundational skills*

Fundamental understanding of Debit Cards

Good Communication Skills (both written and oral)

Strong analytical skills

Desired skills

• Applicable Regulatory Laws for Debit Cards

• Detail oriented

• Ability to work well under pressure

• Ability to multitask and adapt to change

• Proficient with Microsoft Office Tools

• Proven Problem Solving Skills

• Self-motivated and results orientated

• To be flexible to work in rotational shifts

Work Timings*

07:30 to 16:30 hrs