PayPal Technical Account Manager 

France, Auvergne-Rhône-Alpes 

833676835

What you need to know:
As a Technical Account Manager, you’ll own the technical relationship with customers—driving proactive engagement, safeguarding revenue, and championing their needs.
Your impact:

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Your day-to-day :

After onboarding with your new-hire buddy, on a day-to-day basis, you’ll:

• Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.

• Consult with merchants and internal teams to improve customer experience and establish best practices.

• Build strong relationships to help merchants be successful now and into the future.

• Acquire new skills, technologies, and tools to enhance your personal and professional growth.

What do you need to bring:

• You’re curious and enjoy solving problems to get to the root cause of an issue.

• You love being a customer champion and show this with your empathy and advocacy.

• You’re technically minded , with a proven track record of adopting and mastering new technologies and tools.

• You’re a confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.

• You have a demonstrated knowledge of web technologies and already know or are willing to learn new languages and services like JavaScript, REST API,SQL, GraphQL and more.

• You bring your real self to work and add to our already diverse culture.

• You’re well-organised and self-motivated and enjoy the flexibility of working independently while being supported by your team.

• You’re prepared to be on call to assist without-of-business-hoursescalations, while ensuring you maintain a healthy work-life balance by collaborating with other support teams.

• You have relevant customer-facing, technical work experience – maybe even a degree.

Our Benefits:

Any general requests for consideration of your skills, please