Key Job Responsibilities and Duties:
- Act as the voice of the partner throughout the O2C lifecycle, driving timely, transparent, and value-adding communication.
Design and implement strategies to improve partner interactions and proactively resolve issues using effective tools and systems.
Align messaging and service levels across customer success, commercial, and support teams to ensure a unified partner experience.
Lead the end-to-end O2C process, continuously improving contract execution, billing, invoicing, collections, dispute management, and cash application.
Identify and eliminate process bottlenecks, increase automation, and maintain compliance with policies and controls.
Own and update process documentation, training materials, and best practices to support operational excellence.
Collaborate cross-functionally with Commercial, FinTech/Product, Finance, and Partner teams to drive priorities, enhance systems, and advocate for partner-centric improvements.
Qualifications & Skills:
Background in finance and customer journeys.
A good people motivator with management experience.
Ability to proactively drive the assigned projects and reach the preset objectives.
Proven success in driving operational improvements and managing complex stakeholder environments.
Strong understanding of SAP, O2C processes, and partner success metrics.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels.
Can think unconstrained and in complex processes. Can redesign current state.
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
