JPMorgan Technology Support II Cash Equities 

China, Hong Kong, Hong Kong Island 

833459844

As a Technology Support II team member within the Corporate and Investment Banking (CIB) Technology, Cash Equities team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Formal training or certification with 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Bachelor's Degree in Computer Science or equivalent
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Working knowledge of Fix Protocol, Unix, Python
• Good analytical and problem solving skills

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Cash Equities business knowledge is plus