Dell ServiceNow Search Optimization Specialist 

United States, Texas, Round Rock 

833263795

You will play a pivotal rolein enhancing user experience by optimizing ServiceNow search functionalities and leveraging analytics to provide actionable insights.

You will:

• Develop and implement strategies to optimize ServiceNow search functionality for improved user experience and efficiency

• Conduct thorough analysis of search usage patterns, search results effectiveness, and user behavior using ServiceNow analytics tools

• Utilize search analytics data to identify trends, patterns, and areas for improvement, and make recommendations to enhance search relevance and accuracy

• Collaborate with stakeholders, engagement managers, business analysts, and end users, to understand search requirements and translate them into technical solutions

• Configure and customize ServiceNow search features, including search dictionaries, search sources, and search results formatting

• Bachelor’s degree in computer science, information systems, or a related field; or equivalent practical experience

• 8 years+ proven experience in optimizing search functionalities within the ServiceNow platform

• Strong understanding of ServiceNow Service Portal, including Service Catalog and Content Management System (CMS)

• Proficiency in ServiceNow scripting (JavaScript, Glide API) for customization and configuration related to search optimization

• Experience with ServiceNow reporting and analytics tools ((e.g., Performance Analytics, Reporting, Metrics, etc.). Familiarity with search engine optimization (SEO) principles and techniques

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Desirable Requirements

• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders

• ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus

Dell is committed to fair and equitable compensation practices. The salary range for this position is $113,900.00 - $147,400.00