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You will play a pivotal rolein enhancing user experience by optimizing ServiceNow search functionalities and leveraging analytics to provide actionable insights.
You will:
Develop and implement strategies to optimize ServiceNow search functionality for improved user experience and efficiency
Conduct thorough analysis of search usage patterns, search results effectiveness, and user behavior using ServiceNow analytics tools
Utilize search analytics data to identify trends, patterns, and areas for improvement, and make recommendations to enhance search relevance and accuracy
Collaborate with stakeholders, engagement managers, business analysts, and end users, to understand search requirements and translate them into technical solutions
Configure and customize ServiceNow search features, including search dictionaries, search sources, and search results formatting
Bachelor’s degree in computer science, information systems, or a related field; or equivalent practical experience
8 years+ proven experience in optimizing search functionalities within the ServiceNow platform
Strong understanding of ServiceNow Service Portal, including Service Catalog and Content Management System (CMS)
Proficiency in ServiceNow scripting (JavaScript, Glide API) for customization and configuration related to search optimization
Experience with ServiceNow reporting and analytics tools ((e.g., Performance Analytics, Reporting, Metrics, etc.). Familiarity with search engine optimization (SEO) principles and techniques
Desirable Requirements
Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders
ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus
Dell is committed to fair and equitable compensation practices. The salary range for this position is $113,900.00 - $147,400.00
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