Salesforce Technical Engagement Director - Defense Public Sector 

United States, Virginia, Arlington 

832745442

Job Category

Job Details

Engagement Manager plays a meaningful rolein both presales and in implementation

• (government Federal Civilian solutions highly preferred)
• Ability to scope Salesforce projects (and integration with ancillary technology stacks)
• Pre-Sales solutioning of multiple Salesforce clouds in conjunction with the Solution Engineers
• Bringing public sector expertise and perspective
• Ability to drive better outcomes through extensive platform expertise
• Create deep alignment with customer IT departments and partners
• Ensure project operational compliance
• Executive Relationship building

Responsibilities:

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
• Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
• Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
• Bring standard processes to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the clouds being implemented
• Provide oversight and governance for project architecture on large multi-cloud implementations
• Jump in hands on to at-risk engagements to shore up solutions and help get projects back on track
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
• Successfully lead multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
• Show continued professional growth and development
• Act as an advisor on sophisticated issues and engagements, exercising discretion and latitude in reaching critical goals.
• Lead cross-functional teams and mentors others
• Lead to a minimum billable utilization target
• Proactively mitigate and handle critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

Must Have Qualifications & Skills:

• 5+ years of direct experience delivering and/or overseeing solutions development on the Salesforce Platform.
• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.
• 2+ years of sizing and scoping Salesforce projects.
• At least one of Salesforce Application or System Architect certifications
• Ability to travel; up to 25%
• US Citizen

Preferred Qualifications & Skills:

• 5+ years’ operating in a pre-sales environment, shaping and scoping large and sophisticated implementation projects
• 5+ years of enterprise-level project or program management experience
• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.
• Very strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational competence
• Delivery focused: Previous experience leading teams of architects to delivery complex Salesforce Solutions
• Excellent analytical & problem solving skills
• Validated ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
• BA/BS degree or foreign equivalent;
• Location is open to the metro Washington DC area and its surroundings, and will work in the McLean, VA office or on premise with our customers on a regular basis.

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