Job Category
Job Details
Engagement Manager plays a meaningful rolein both presales and in implementation
- (government Federal Civilian solutions highly preferred)
- Ability to scope Salesforce projects (and integration with ancillary technology stacks)
- Pre-Sales solutioning of multiple Salesforce clouds in conjunction with the Solution Engineers
- Bringing public sector expertise and perspective
- Ability to drive better outcomes through extensive platform expertise
- Create deep alignment with customer IT departments and partners
- Ensure project operational compliance
- Executive Relationship building
Responsibilities:
- Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
- Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
- Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
- Bring standard processes to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the clouds being implemented
- Provide oversight and governance for project architecture on large multi-cloud implementations
- Jump in hands on to at-risk engagements to shore up solutions and help get projects back on track
- Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
- Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
- Successfully lead multiple strategic clients simultaneously
- Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
- Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
- Show continued professional growth and development
- Act as an advisor on sophisticated issues and engagements, exercising discretion and latitude in reaching critical goals.
- Lead cross-functional teams and mentors others
- Lead to a minimum billable utilization target
- Proactively mitigate and handle critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
Must Have Qualifications & Skills:
- 5+ years of direct experience delivering and/or overseeing solutions development on the Salesforce Platform.
- 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.
- 2+ years of sizing and scoping Salesforce projects.
- At least one of Salesforce Application or System Architect certifications
- Ability to travel; up to 25%
- US Citizen
Preferred Qualifications & Skills:
- 5+ years’ operating in a pre-sales environment, shaping and scoping large and sophisticated implementation projects
- 5+ years of enterprise-level project or program management experience
- Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.
- Very strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
- Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
- Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational competence
- Delivery focused: Previous experience leading teams of architects to delivery complex Salesforce Solutions
- Excellent analytical & problem solving skills
- Validated ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
- BA/BS degree or foreign equivalent;
- Location is open to the metro Washington DC area and its surroundings, and will work in the McLean, VA office or on premise with our customers on a regular basis.
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Posting Statement
does not accept unsolicited headhunter and agency resumes.