Bank Of America Treasury Servicing Advisor 

Ireland, Dublin 

832355051

Role Description:

We are seeking a Treasury Servicing Advisor to join an established team in Dublin. Working with our varied multi-national corporate client base here in Ireland you’ll help to support clients with their everyday Banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with several other internal teams to provide seamless delivery to and build relationships with a variety of client stakeholders.

Responsibilities:

• You will be responsible for supporting client’s treasury accounts in EMEA.
• You will work closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery.
• You will employ polished verbal and written communications to constantly keep our client and sales partners informed.
• You will possess a passion and urgency to serve our clients and operate as a client advocate.
• You will manage multiple requests simultaneously that contain a variety of complexities and resolution periods.
• You will work independently with organisational skills to overcome challenges with requests and ensures our client’s needs are satisfied.
• You will professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
• You will leverage industry and product expertise to deepen client relationships, mitigate risk and drive operational excellence throughout the servicing process.
• You will be client focused and comfortable in face to face client meetings, a team player, communicate candidly, improve processes, drive for results and take ownership to enhance client delight

What we are looking for:

• You will have a Broad understanding of cash and treasury management products.
• You will have prior experience gained within financial services or investment banking OR within a large AP/AR team.
• You will demonstrate prior experience and performance in client facing roles, preferably within a similar client servicing function.
• You will have excellent interpersonal, communication, presentation, organization and team skills.
• You will have knowledge of payment formatting, liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes

Skills that will help (optional):

• Demonstrated experience with continuous improvement and process efficiency methodologies will be advantageous.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.