Expoint - all jobs in one place

Finding the best job has never been easier

Limitless High-tech career opportunities - Expoint

PayPal Manager - Enterprise Servicing 
Ireland, Dublin 
116542511

Yesterday

What you need to know about the role:


Your day-to-day

In your day-to-day role, you will:

  • Oversee and drive talent development initiatives to enhance team members' skills and career growth.

  • Provides career and performance development with their team to motivate autonomy and mastery to unleash potential

  • Develop a great place to work climate within the team, inspiring them to share mid-long-term vision and create a real sense of inclusion and belonging.

  • Coaching/mentoring the team utilising a variety of proven coaching techniques.

  • Review and observe that employees follow procedures, process flows, and guidelines andreact proactivelyto any gaps.

  • Implement agreed processes and policies that support the portfolio and ensure a professional and structured manner to achieve and review the sameregularly.

  • Completely customer-focused and liaises closely with senior management on operational, customer health and product concerns with agreed and measurable KPI’s

  • Team advocate, representing teams' interests when working with other key cross-functional support teams and stakeholders

  • Manages escalations as required, ensuring they are addressed within established SLAs and to a first-contact resolution view. Be the point of contact for our internal stakeholders for high-priority escalations. Reviews and determines root cause of escalation and makes recommendations to avoid such future escalations.

  • Foster a collaborative and high-performing team environment.

Qualifications:

  • Minimum 5-7 years' Experience in PeopleManagement/Leadershipand overall 9+ years' experience

  • Prior payments industry experience preferred

  • Experience successfully navigating matrixed, cross-functional team environments

  • Ability to work at pace and tenaciously pursue resolution of complex issues

  • Bias towards action and desire for continuous learning and development

  • Bachelor’s degree or equivalent experience

  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Our Benefits:

Any general requests for consideration of your skills, please