PayPal Manager - Enterprise Servicing 

Ireland, Dublin 

116542511

Your day-to-day

In your day-to-day role, you will:

• Oversee and drive talent development initiatives to enhance team members' skills and career growth.

• Provides career and performance development with their team to motivate autonomy and mastery to unleash potential

• Develop a great place to work climate within the team, inspiring them to share mid-long-term vision and create a real sense of inclusion and belonging.

• Coaching/mentoring the team utilising a variety of proven coaching techniques.

• Review and observe that employees follow procedures, process flows, and guidelines andreact proactivelyto any gaps.

• Implement agreed processes and policies that support the portfolio and ensure a professional and structured manner to achieve and review the sameregularly.

• Completely customer-focused and liaises closely with senior management on operational, customer health and product concerns with agreed and measurable KPI’s

• Team advocate, representing teams' interests when working with other key cross-functional support teams and stakeholders

• Manages escalations as required, ensuring they are addressed within established SLAs and to a first-contact resolution view. Be the point of contact for our internal stakeholders for high-priority escalations. Reviews and determines root cause of escalation and makes recommendations to avoid such future escalations.

• Foster a collaborative and high-performing team environment.

Qualifications:

• Minimum 5-7 years' Experience in PeopleManagement/Leadershipand overall 9+ years' experience

• Prior payments industry experience preferred

• Experience successfully navigating matrixed, cross-functional team environments

• Ability to work at pace and tenaciously pursue resolution of complex issues

• Bias towards action and desire for continuous learning and development

• Bachelor’s degree or equivalent experience

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)