Ford New Demand Portfolio Operation 

China, Shanghai 

831050741

Product operation team is focused on digital product operation, aims to improve customer satisfaction of Ford/ Lincoln digital products. This team is responsible for the following scope:

• Overcall product operation strategy & process establishment
• New demand portfolio operation
• New Product GTM, customer education
• Customer feedback close loop
• Digital product operation analysis
• Foundational product (account, Data package subscription etc.)
• OTA product operation etc.