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Rapid7 Salesforce Administrator United States, Massachusetts, Boston 83101674
31.03.2024
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The ideal candidate is a self driven highly motivated individual having extensive hands-on experience in Salesforce administration and application support. This person should be able to work independently on time-sensitive issues, have great communication and collaboration skills and be curious and willing to constantly learn
In this role, you will:
- Provide operational support in solving real life problems involving the Salesforce ecosystem
- Collaborate with other internal application teams in triaging and fixing integration and data issues involving Salesforce
- Provide consultative guidance to various operational teams within Rapid7 to influence user behaviour and enable ways to faster time to resolution
- Provide data and reports to support compliance and audit related work on a periodic basis
- Work and contribute on projects that may involve, but not limited to, new app installations and integrations, data migrations and upgrades
- Periodically provide audit and compliance related evidence and support for the application
- Establish and maintain professional working relationship with various vendors as applicable
The skills you’ll bring include:
- 2+ years as a Salesforce Administrator in an operational role as part of an enterprise IT technology team that works with a variety of business operations that supports Sales, Marketing, commercialisation, legal, customer success functions
- Ability to work independently, effective time management, curiosity, strong communication and relationship skills
- Ability to manage backlog of work and meet deadlines
- Developer mindset, whereby willing to identify and triage issues with potential long term fix
- The ability to work effectively with other engineers, business analysts, key stakeholders, application administrators and end users in solving complex problems
- Proven experience with Agile scrum methodology
- Strong work ethic and customer service mentality
- Experience in Salesforce CPQ a plus
- Experience with Integration frameworks involving Salesforce a plus
- Working knowledge with GITHUB integration a plus
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