Wells Fargo Associate HR Service Delivery Representative Philippines, Caloocan 830777121
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In this role, you will:
Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to , one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
Seek ways to improve query resolution, records management , and fulfillment of various transaction processing requests related to HR products and processes within established procedures
Perform routine, administrative, transactional, operational, or customer support tasks
Be responsible for less complex operational tasks that may include upkeep and record maintenance through data entry, report generation , and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration , etc
Regularly receive direction from supervisor and escalate questions and issues to more senior roles
Interact with immediate team as well as internal customers on basic information related to the area of responsibility
Required Qualifications:
6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
With at least 6 months of contact center experience.
Preferably with HR Contact Center experience.
With Bachelor's Degree or completed at least 2 years in college.
With experience in supporting different channels such as phones, chat or email.
Knowledgeable in Workday, ServiceNow or Contract Resource Tool.
Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines.
Amenable to work on shifting schedule, mostly catered to US time.
Amenable to work on selected PH/US Holidays.
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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