Wells Fargo Associate HR Service Delivery Representative 

Philippines, Caloocan 

830777121

In this role, you will:

• Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to , one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance

• Seek ways to improve query resolution, records management , and fulfillment of various transaction processing requests related to HR products and processes within established procedures

• Perform routine, administrative, transactional, operational, or customer support tasks

• Be responsible for less complex operational tasks that may include upkeep and record maintenance through data entry, report generation , and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration , etc

• Regularly receive direction from supervisor and escalate questions and issues to more senior roles

• Interact with immediate team as well as internal customers on basic information related to the area of responsibility

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• With at least 6 months of contact center experience.

• Preferably with HR Contact Center experience.

• With Bachelor's Degree or completed at least 2 years in college.

• With experience in supporting different channels such as phones, chat or email.

• Knowledgeable in Workday, ServiceNow or Contract Resource Tool.

• Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines.

• Amenable to work on shifting schedule, mostly catered to US time.

• Amenable to work on selected PH/US Holidays.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.