Monday Marketplace Partner Manager 

Israel, Tel Aviv District, Tel Aviv-Yafo 

830198919

Relationship Management

• Act as the primary point of contact for Gold Tier Partners , addressing their needs, inquiries, and concerns in a timely and professional manner
• Ensure partners reach their monthly and quarterly ARR goals
• Lead Monthly Business reviews with partners and QBRs with the marketplace team
• Work closely with partners to understand their goals, challenges, and opportunities, and provide strategic guidance and support.
• Escalation of major partner support issues

Business Development

• Collaborate with different teams at monday.com such as the Channel Partner managers, Sales, Marketing, and CS in order to increase partner growth
• Provide partners with app ideas (user requests, product gaps, top use cases)
• Be the link between the partners and monday’s product teams, provide roadmap insights, and advocate for them internally
• Assist the marketplace product team with insights to influence the roadmap
• Find various solutions to help partners grow

Performance Monitoring and Optimization

• Identify areas for improvement and work with partners to optimize app performance and user experience
• Track, report, and optimize the performance of the partner’s apps
• Track and ensure the marketplace Partner Program requirements and benefits

• Minimum 4 years experience in Customer Success / Partner success roles - MUST
• Experience in working in Saas companies - MUST
• Tech-savvy with a product mindset and experience - MUST
• Knowledge in marketplace dynamics - advantage
• Ability to take an entire project from A to Z
• Strong relationship-builder, initiator, and outstanding verbal and written communication skills - English and Hebrew
• Exceptional organizational and multitasking skills
• Team player with a super proactive approach