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Monday Marketplace Partner Manager 
Israel, Tel Aviv District, Tel Aviv-Yafo 
830198919

27.06.2024

Relationship Management

  • Act as the primary point of contact for Gold Tier Partners , addressing their needs, inquiries, and concerns in a timely and professional manner
  • Ensure partners reach their monthly and quarterly ARR goals
  • Lead Monthly Business reviews with partners and QBRs with the marketplace team
  • Work closely with partners to understand their goals, challenges, and opportunities, and provide strategic guidance and support.
  • Escalation of major partner support issues

Business Development

  • Collaborate with different teams at monday.com such as the Channel Partner managers, Sales, Marketing, and CS in order to increase partner growth
  • Provide partners with app ideas (user requests, product gaps, top use cases)
  • Be the link between the partners and monday’s product teams, provide roadmap insights, and advocate for them internally
  • Assist the marketplace product team with insights to influence the roadmap
  • Find various solutions to help partners grow

Performance Monitoring and Optimization

  • Identify areas for improvement and work with partners to optimize app performance and user experience
  • Track, report, and optimize the performance of the partner’s apps
  • Track and ensure the marketplace Partner Program requirements and benefits
Your Experience & Skills
  • Minimum 4 years experience in Customer Success / Partner success roles - MUST
  • Experience in working in Saas companies - MUST
  • Tech-savvy with a product mindset and experience - MUST
  • Knowledge in marketplace dynamics - advantage
  • Ability to take an entire project from A to Z
  • Strong relationship-builder, initiator, and outstanding verbal and written communication skills - English and Hebrew
  • Exceptional organizational and multitasking skills
  • Team player with a super proactive approach

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