We are seeking a self-motivated and eager-to-learn Escalations Procurement Support to join our team. This role is essential to scaling our operations and improving customer satisfaction by ensuring timely and accurate resolution of escalated orders.
- Perform accurate order submission and proactive follow-up to ensure the correct parts are shipped and received, by reducing delays and improving customer experience.
- Monitor escalations and following up.
- Prepare reports for management and materials team
- Work closely with multiple teams including buyers, manufacturing, technical and field support
Minimum Qualifications
- Diploma/bachelor’s degree inbusiness/logistics/supplychain management or related
- Minimum 1 - 2 years of experience in order management, supply chain, or customer support.
- Proficient hands-on knowledge of Microsoft Excel and SAP
- Strong attention to detail with a focus on data accuracy
- Excellent written communication skills and comfortable to manage high email volume
- Strong organizational and follow-up skills to manage multiple escalations simultaneously
- Able to work independently and collaborate with cross-functional teams to ensure shipments of the right parts at the right time to our customers.
- Self-starter with a strong sense of ownership and a willingness to learn