Capital One Principal Associate Learning Consultant - Capital One Retail Bank 

United States, Virginia, Arlington 

829657784

Principal Associate, Learning Consultant - Capital One Retail Bank

Responsibilities:

• Consulting & Needs Assessment:

• Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D

• Build business acumen within the Retail Bank to make impactful recommendations

• Identify gaps, needs, and opportunities for Associate development supported by both qualitative and quantitative data

• Identify and report the impacts of learning initiatives on overall performance and organizational effectiveness
  

• Strategy & Solution Development:

• Create a holistic learning strategy and gain buy-in from both HR Business Partners and stakeholders

• Develop and implement learning strategies including learning reinforcement for the Retail Bank, partnering with diverse teams across the organization

• Become well-versed in the Enterprise learning portfolio to recommend appropriate solutions

• Provide feedback on instructional design content to designers and parallel feedback to the facilitation team to improve the learning experience
  

• Program Management & Evaluation:

• Effectively manage projects and organizational initiatives, prioritizing independently and seeing the strategic big picture

• Report and evaluate training programs, measuring learning impact through assessments and data analysis to recommend enhancements

• Autonomously solve problems through critical thinking and implementing through resolution
  

• Stakeholder Partnership & Communication:

• Relationship Manager: Cultivates strong stakeholder relationships, acting as a trusted advisor to foster collaboration

• Build strong partnerships with Enterprise Curriculum Experiences and Job Family teams

• Demonstrate strong customer focus, anticipating both internal and external customer needs and partnering to make decisions that have a positive impact

• Storyteller: Communicates with clarity and influence to senior and technical audiences

Ideal Candidate Would Possess:

• A passion for client-facing interaction, problem-solving, making connections across work, strategizing, and collaborating to meet Associate learning needs

• Strong communication, influence, and problem-solving skills across multiple stakeholders and audiences

• The ability to think ahead on communication needs, strategy, and rollout to keep all parties informed and organized

• Excellent written, verbal, and presentation skills

• The ability to work autonomously with minimal supervision, while being a collaborative and positive team player

• A focus on delivering customer (learner) needs while balancing stakeholder viewpoints

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below qualifications to apply.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience in Training Design or at least 2 years of experience in Delivery or a combination

• At least 1 year of experience in Consulting, Project, Program Management or a combination

Preferred Qualifications:

• 3+ years of experience in Training Design or Delivery

• 2+ years of experience in project management

• Strong attention to detail and results-oriented, with the ability to meet objectives, handle multiple deadlines and priorities, communicate trade-offs, and provide solutions for identified problems

• Demonstrates a proven track record of strategic partnerships to remain informed on projects and initiatives across an organization

McLean, VA: $102,700 - $117,200 for Learning Consultant Richmond, VA: $93,400 - $106,600 for Learning ConsultantThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.