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Capital One Principal Associate Learning Consultant - Capital One Retail Bank 
United States, Virginia, Arlington 
829657784

21.08.2025
Principal Associate, Learning Consultant - Capital One Retail Bank


Responsibilities:

  • Consulting & Needs Assessment:

  • Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D

  • Build business acumen within the Retail Bank to make impactful recommendations

  • Identify gaps, needs, and opportunities for Associate development supported by both qualitative and quantitative data

  • Identify and report the impacts of learning initiatives on overall performance and organizational effectiveness

  • Strategy & Solution Development:

  • Create a holistic learning strategy and gain buy-in from both HR Business Partners and stakeholders

  • Develop and implement learning strategies including learning reinforcement for the Retail Bank, partnering with diverse teams across the organization

  • Become well-versed in the Enterprise learning portfolio to recommend appropriate solutions

  • Provide feedback on instructional design content to designers and parallel feedback to the facilitation team to improve the learning experience

  • Program Management & Evaluation:

  • Effectively manage projects and organizational initiatives, prioritizing independently and seeing the strategic big picture

  • Report and evaluate training programs, measuring learning impact through assessments and data analysis to recommend enhancements

  • Autonomously solve problems through critical thinking and implementing through resolution

  • Stakeholder Partnership & Communication:

  • Relationship Manager: Cultivates strong stakeholder relationships, acting as a trusted advisor to foster collaboration

  • Build strong partnerships with Enterprise Curriculum Experiences and Job Family teams

  • Demonstrate strong customer focus, anticipating both internal and external customer needs and partnering to make decisions that have a positive impact

  • Storyteller: Communicates with clarity and influence to senior and technical audiences

Ideal Candidate Would Possess:

  • A passion for client-facing interaction, problem-solving, making connections across work, strategizing, and collaborating to meet Associate learning needs

  • Strong communication, influence, and problem-solving skills across multiple stakeholders and audiences

  • The ability to think ahead on communication needs, strategy, and rollout to keep all parties informed and organized

  • Excellent written, verbal, and presentation skills

  • The ability to work autonomously with minimal supervision, while being a collaborative and positive team player

  • A focus on delivering customer (learner) needs while balancing stakeholder viewpoints

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below qualifications to apply.

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 2 years of experience in Training Design or at least 2 years of experience in Delivery or a combination

  • At least 1 year of experience in Consulting, Project, Program Management or a combination

Preferred Qualifications:

  • 3+ years of experience in Training Design or Delivery

  • 2+ years of experience in project management

  • Strong attention to detail and results-oriented, with the ability to meet objectives, handle multiple deadlines and priorities, communicate trade-offs, and provide solutions for identified problems

  • Demonstrates a proven track record of strategic partnerships to remain informed on projects and initiatives across an organization

McLean, VA: $102,700 - $117,200 for Learning Consultant Richmond, VA: $93,400 - $106,600 for Learning ConsultantThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.