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Responsibilities:
Consulting & Needs Assessment:
Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D
Build business acumen within the Retail Bank to make impactful recommendations
Identify gaps, needs, and opportunities for Associate development supported by both qualitative and quantitative data
Identify and report the impacts of learning initiatives on overall performance and organizational effectiveness
Strategy & Solution Development:
Create a holistic learning strategy and gain buy-in from both HR Business Partners and stakeholders
Develop and implement learning strategies including learning reinforcement for the Retail Bank, partnering with diverse teams across the organization
Become well-versed in the Enterprise learning portfolio to recommend appropriate solutions
Provide feedback on instructional design content to designers and parallel feedback to the facilitation team to improve the learning experience
Program Management & Evaluation:
Effectively manage projects and organizational initiatives, prioritizing independently and seeing the strategic big picture
Report and evaluate training programs, measuring learning impact through assessments and data analysis to recommend enhancements
Autonomously solve problems through critical thinking and implementing through resolution
Stakeholder Partnership & Communication:
Relationship Manager: Cultivates strong stakeholder relationships, acting as a trusted advisor to foster collaboration
Build strong partnerships with Enterprise Curriculum Experiences and Job Family teams
Demonstrate strong customer focus, anticipating both internal and external customer needs and partnering to make decisions that have a positive impact
Storyteller: Communicates with clarity and influence to senior and technical audiences
Ideal Candidate Would Possess:
A passion for client-facing interaction, problem-solving, making connections across work, strategizing, and collaborating to meet Associate learning needs
Strong communication, influence, and problem-solving skills across multiple stakeholders and audiences
The ability to think ahead on communication needs, strategy, and rollout to keep all parties informed and organized
Excellent written, verbal, and presentation skills
The ability to work autonomously with minimal supervision, while being a collaborative and positive team player
A focus on delivering customer (learner) needs while balancing stakeholder viewpoints
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below qualifications to apply.
Basic Qualifications:
Bachelor’s Degree or military experience
At least 2 years of experience in Training Design or at least 2 years of experience in Delivery or a combination
At least 1 year of experience in Consulting, Project, Program Management or a combination
Preferred Qualifications:
3+ years of experience in Training Design or Delivery
2+ years of experience in project management
Strong attention to detail and results-oriented, with the ability to meet objectives, handle multiple deadlines and priorities, communicate trade-offs, and provide solutions for identified problems
Demonstrates a proven track record of strategic partnerships to remain informed on projects and initiatives across an organization
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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