Ebay Sr Manager Commercial Programs 

Cuba, Havana 

825581708

Job Title:

Sr. Manager- Commercial Programs Strategy & Ops

The role demands a dual mentality: both that of a strategic leader—who has a deep understanding of the dynamics of two-sided marketplaces, can break down tough problems into clear frameworks, operate in ambiguity, and possesses strong data intuition and executive-ready communications—as well as someone who can move quickly and decisively as an embedded operator not afraid to roll up their sleeves.

What You Will Do:

• Define & Monitor Metrics:Work with analysts to build and develop key performance indicators to track business performance and identify key points of leverage within commercial programmes. Responsible for monitoring metrics, identifying and understanding root causes behind the metrics movement, and presenting these insights across all levels of the organisation.

• Develop Strategic Frameworks:Develop frameworks with key partners to further improve existing commercial programmes and develop further solutions to further develop a top class customer experience.

• Guide Strategy:Lead across teams to discover and align on commercial programme must wins across process, company strategy and seller experience.

• Collaborate:Drive strong partnership with key partners throughout the organization. Partner with leaders to understand strategic priorities, lead end-to-end solution innovation across the organization, ensuring partner teams are following strategic and operational best practices.

• Be Accountable:Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects.

What You Will Bring:

• A strong customer focus

• Experience with planning and execution, taking a project from idea to full implementation in a large complex organization. A consulting / strategy background is preferred.

• Results oriented with a consistent record in managing metrics with impact on business performance and an analytical approach

• Proven record of delivery and an ability to excel in a dynamic and fast paced environment, being able to influence and collaborate across teams

• Ability to articulate vision and purpose for the initiatives and programs as it relates to long-term goals and objectives

• Experience with Project, Programme management & delivery

• Strong communication skills (both long form and slides), quickly able to gain trust and confidence with people at all levels

• Able to articulate challenges, blockers, problems effectively and be able to work through solutions with partners to overcome them

• Strong excel and PowerPoint skills, with the ability to tell a story across levels

• Highly organized, detailed problem solver who thrives on being efficient

• Passionate for attention to detail

• Comfortable and hands-on with data, analytics, and modeling

• Desire to “roll up your sleeves” to perform all functions from administrative processing to leading change initiatives

• Solid project management skills, having managed and successfully delivered multiple, complex projects timely and on-budget

• Highly inclusive and can build relationships across different countries at various levels

• Exposure to an ecommerce/ marketplaces is advantageous

Minimum Qualifications:

• BA/BS/MBA degree, with 8+ years of relevant experience within two or more functional areas

• Data analysis expertise with the ability to find the trends and implications within data to inform sound decisions

• Creative problem-solving skills

• Focused execution, resourcefulness, and able to deliver results in a fast-paced environment

• Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement

• Experience communicating insights through data with senior-level executives

• Experience with complex CRM tools in a large organization.

• Strong customer and partner empathy

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$126,800 - $187,550

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