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Sr. Manager- Commercial Programs Strategy & Ops
The role demands a dual mentality: both that of a strategic leader—who has a deep understanding of the dynamics of two-sided marketplaces, can break down tough problems into clear frameworks, operate in ambiguity, and possesses strong data intuition and executive-ready communications—as well as someone who can move quickly and decisively as an embedded operator not afraid to roll up their sleeves.
What You Will Do:
Define & Monitor Metrics:Work with analysts to build and develop key performance indicators to track business performance and identify key points of leverage within commercial programmes. Responsible for monitoring metrics, identifying and understanding root causes behind the metrics movement, and presenting these insights across all levels of the organisation.
Develop Strategic Frameworks:Develop frameworks with key partners to further improve existing commercial programmes and develop further solutions to further develop a top class customer experience.
Guide Strategy:Lead across teams to discover and align on commercial programme must wins across process, company strategy and seller experience.
Collaborate:Drive strong partnership with key partners throughout the organization. Partner with leaders to understand strategic priorities, lead end-to-end solution innovation across the organization, ensuring partner teams are following strategic and operational best practices.
Be Accountable:Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects.
What You Will Bring:
A strong customer focus
Experience with planning and execution, taking a project from idea to full implementation in a large complex organization. A consulting / strategy background is preferred.
Results oriented with a consistent record in managing metrics with impact on business performance and an analytical approach
Proven record of delivery and an ability to excel in a dynamic and fast paced environment, being able to influence and collaborate across teams
Ability to articulate vision and purpose for the initiatives and programs as it relates to long-term goals and objectives
Experience with Project, Programme management & delivery
Strong communication skills (both long form and slides), quickly able to gain trust and confidence with people at all levels
Able to articulate challenges, blockers, problems effectively and be able to work through solutions with partners to overcome them
Strong excel and PowerPoint skills, with the ability to tell a story across levels
Highly organized, detailed problem solver who thrives on being efficient
Passionate for attention to detail
Comfortable and hands-on with data, analytics, and modeling
Desire to “roll up your sleeves” to perform all functions from administrative processing to leading change initiatives
Solid project management skills, having managed and successfully delivered multiple, complex projects timely and on-budget
Highly inclusive and can build relationships across different countries at various levels
Exposure to an ecommerce/ marketplaces is advantageous
Minimum Qualifications:
BA/BS/MBA degree, with 8+ years of relevant experience within two or more functional areas
Data analysis expertise with the ability to find the trends and implications within data to inform sound decisions
Creative problem-solving skills
Focused execution, resourcefulness, and able to deliver results in a fast-paced environment
Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement
Experience communicating insights through data with senior-level executives
Experience with complex CRM tools in a large organization.
Strong customer and partner empathy
The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.
$126,800 - $187,550This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.
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