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Apple Director Global Retail Store Experience Sales Operations United States, West Virginia 825545000
05.09.2025
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You will play a critical role in leading and defining the future direction of our Retail Stores. This role will lead the teams that define strategic initiatives that impact the store experience, drive commercial performance and deliver programs that enhance our stores operations.
- Create retail and customer experience strategies and building innovative solutions and identify continuous improvement opportunities to deliver on business goals
- Gain a comprehensive understanding of in-store performance and effectively use metrics, data, and analysis to inform critical initiatives and opportunities. Regularly present findings and strategies to executive audiences.
- Partner globally and cross-functionally to understand broader market dynamics, challenges and opportunities for our Retail Stores to inform strategies and key operational program optimizations. Communicate ideas in a way that gains consensus and builds partnership.
- Lead and guide the team to deliver complex projects. Develop project justification proposals, business cases and return on investment estimates; acquire executive approval and funding.
- Foster a customer-centric approach to problem-solving, demonstrating profound passion and comprehension of customer needs and the in-store employee experience.
- 10+ years of People Leadership experience in a strategic role with experience in establishing vision, goals and developing strategic and tactical execution plans.
- 15+ years of experience in retail operations, retail strategy, or a related corporate field.
- Highly strategic with expert knowledge of the global retail industry, commerce and omni channel trends.
- Proven Ability to prioritize, plan, delegate and implement strategies, programs and projects optimally; successfully navigating and executing in corporate structures.
- Keen analysis of data and information, understand sales performance and identify trends and opportunities.
- Passionate people manager that enables a culture of performance by building capabilities of individuals and teams through effective employee development, involvement, communication and mentoring.
- Business travel as needed.
- Strong strategic storytelling and presentation skills with proven experience presenting to executive audience.
- Master’s degree in relevant field (MBA a plus) or equivalent experience.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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