Airbnb Product Manager Accounts Identity 

United States, California, San Francisco 

824035242

The Difference You Will Make:

In this position you will lead product management in the critical area of Airbnb accounts and identity — including features, policies, and messaging that will affect every customer. You will represent the voice of our users and collaborate with cross-functional design and engineering teams to build our core account setup and on-boarding experiences, fast and secure sign-in, and intuitive account management that will help accelerate our business. In addition, you will guide requirements for new account features that will enable efficient linking, sharing, and permissions for different groups of Hosts, listings, experiences, and guests. The result will be an innovative and flexible account system that supports all the different ways we want our guests and Hosts to use Airbnb now and into the future.

A Typical Day:

• Develop and maintain a product vision, strategy, and roadmap for Airbnb accounts and associated identity features.
• Work collaboratively across your team and stakeholders to collect feedback and synthesize feature requirements that will lead to improved user experiences and a better Airbnb service.
• Craft a clear, concise, and easy-to-understand product narrative that provides clarity to your cross-functional team and is convincing to executive leadership.
• Guide cross-functional teams through business pivots while keeping higher level goals intact.
• Review and collaborate on design and copy proposals to deliver a top-notch experience to our users that considers every detail.
• Craft product and messaging briefs tailored for our internal team, our customers, and other external stakeholders.
• Collaborate with our Privacy, Legal, and Platform teams on account security, privacy, identity, and trust & safety topics that are essential to making Airbnb one of the most trusted marketplaces in the world.
• Make judgements and prioritization decisions that are in the best interests of our users.
• Efficiently execute to ship products on schedule and deliver impact for our business and users.

Your Expertise:

• 8+ years of product management experience including specific expertise in building experiences for account systems.
• Experience creating product messaging and delivering to customers and the media.
• Demonstrated inbound and subject matter expertise
• Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
• Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
• Demonstrated track record of product leadership in a cross functional environment.
• Built and scaled global consumer products and ecosystems that people love.
• Entrepreneurial track record of taking an idea to reality.
• Experience working on consumer products with a financial component.
• A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
• Excited to drive execution across teams in a fast-paced environment.
• Enjoy doing individual contributor product management work.