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Informatica Technical Support Engineer India, Karnataka, Bengaluru 823575668
09.04.2024
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Job Number 36940
Dublin, IE
Experience Level: Entry Level
Travel Requirement:
Your Role Responsibilities? Here's What You'll Do
- Managing customer issues within our Salesforce CRM system
- Provide the best technical support to customers, partners, and our teams.
- Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
- Collaborating seamlessly with other teams to swiftly identify, report, and expedite resolutions of product defects.
- Regularly update the online knowledge base to ensure the latest information is available.
- Proficiency in Java with tangible programming experience.
- Expertise in debugging within Java or another Object-Oriented Programming Language.
- Understanding of relational database management theory and practice, especially with Oracle and MS SQL Server.
- Proficient in both Windows and Linux (Red Hat and SuSE) operating systems.
- Demonstrated experience with Web Services, including WSDL and SOAP, along with understanding of RESTful Web Services.
- Familiarity with a Cloud Platform such as AWS, Azure, or GCP.
- Proficiency in a European language, with a preference for French.
- BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your and personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
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