Rapid7 Senior Billing Analyst 

United States, Massachusetts, Boston 

823180804

In this role, you will:

• Own the accurate and timely billing of approximately $900M of customer billings for 2024

• Lead individuals to ensure we meet monthly, quarterly and annual Billing KPIs

• Provide technical support with a customer service mindset to customer billing inquiries

• Ensure Sales Orders are processed timely and accurately in accordance with executed contracts, including confirming validity and accuracy of associated billing

• Meet monthly & quarterly close calendar deadlines to ensure all billing is processed in a timely manner

• Foster a continuous improvement mindset: automate the manual elements of the customer invoicing process

• Investigate transaction history and other support activities ensuring the related adjustments are supported with appropriate documentation and approval

• Analyze and resolve billing and pricing discrepancies while providing timely communication and documented support to both customers and internal stakeholders

• Setup, manage, and troubleshoot multiple customer portals for invoice submissions

• Collaborate closely with cross-functional teams to support the order-to-cash process

• Perform complex reconciliations with the Amazon Web Services partner account

• Act as the subject matter expert all billing related items

• Support Audit Requests

• Manage all billing related Freshdesk tickets and independently solve customer inquiries with a positive customer service approach

• Build relationships with Sales, Customer Success and Support teams to propose solutions in a timely fashion and make recommendations to continually improve the billing processes

• Drive various initiatives that use discretion to propose improvements to work practices and processes in an effort to achieve results or improve efficiency such as system improvements, international expansion and the adoption of new accounting guidance

• Assist with special projects as needed by Management

The skills you’ll bring include:

• BA/ BS in Accounting or Finance degree from 4 year college or university or equivalent experience preferred

• 3+ years of billing expertise with an analytical mindset through job-related training and hands on experience

• Excellent analytical skills with a high attention to detail

• Intellectual curiosity to problem-solve customer billing and related accounting issues

• Strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required

• Effective and decisive under pressure

• Independent/flexible problem-solver with ability to positively cope with change

• Advanced Excel skills

• Strong organizational skills, concise documentation skills and ability to meet tight deadlines