Wells Fargo Senior Commercial Collections Representative - Quality Assurance 

United States, Iowa, Des Moines 

820316488

In this role, you will:

• Support, review,and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research

• Research credit and account information.

• Review account equity to determine loss projections

• Monitor portfolio for policy compliance and adherence to risk ratings

• Assist in the training of entry level staff

• Participate in conducting issue specific training

• Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue

• Lead by example, handle core assignments effectively while taking on additional responsibilities

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualification:

• 4+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to perform quality assurance reviews
• Ability to identify and evaluate trends
• Ability to influence and educate employees on effective collection techniques
• Knowledge and understanding of collections operations: compliance and governance oversight
• Ability to identify root-cause issues/improvement opportunities, and designapproaches/programs/productsto improve overall quality assurance
• Experience working with the following systems: Artiva and LeaseConnect
• Highly organized and detail-oriented, with the proven ability to handle multiple tasks simultaneously, and prioritize effectively
• Strong attention to detail and accuracy skills
• Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including management

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office

Posting Location:

• 801 Walnut St, Des Moines, IA 50309

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.