Wells Fargo Associate Commercial Collections Representative 

United States, Iowa, Des Moines 

756858603

In this role, you will:

• Maintain a high quality account portfolio through the maintenance, collections, restructuring, modification, refinancing, transferring and file updating on all leases, lease purchases, conditional sales contracts and promissory notes

• Disposition equipment through sales, renewal and release on all terminations

• Utilize a solid understanding of company policies, procedures and collection systems in performance of duties

• Receive direction from supervisors

• Make decisions and resolve issues to meet business objectives

• Interpret policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills.

• Ability to provide strong customer service while actively listening and responding in an appropriate manner

• Inbound and outbound customer service experience, fostering a customer-centric approach

• Collections or account resolution experience

• Experience delivering results in a fast-paced, deadline driven environment

• Sound analytical skills with high attention to detail and accuracy

• Strong organizational, multi-tasking, and prioritizing skills

• Solid problem-solving skills

• Intermediate Microsoft Office skills (Word, Excel and Outlook)

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to interact with all levels of an organization

• Ability to influence and drive for results and process improvement

• Possess a high level of drive and enthusiasm

Job Expectations:

• Operating Hours: Monday- Friday 7 AM - 6 PM

Locations:

• 801 Wanut Street Des Moines, IA

• 2800 S Price Road Chandler, AZ

• Candidate must reside within a reasonable commute to one of the addresses listed in the posting but will have the option to work from home on a hybrid model

10 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.