Applied Materials Campus Service Experience Manager 

Israel, Center District, Rishon LeZion 

818763929

What We Offer

As a Campus Service Experience Manager you will be responsible for planning, managing and controlling employee service processes at the highest quality level in the campus work environment.

Whatyou'll be doing:

• Leading the formulation of the strategy for campus employee service processes.
• Implementing innovation in processes and services in the work environment.
• Planning and managing the services provided to employees in the following areas:
  • Managing the Employee Service Centers (ESC) which include providing office services for employees on campus
  • Managing the employee inquiry system in all areas of service and feedback on a variety of platforms and responsibility for initiating and implementing information systems for managing employee service
  • Liaison with employee service groups such as welfare, training and human resources
• Defining and monitoring the service indicators of the service operation groups (work environment, catering, transportation, cleaning, maintenance, etc.) through:
  • Conducting and analyzing surveys
  • Managing a service forum - and monitoring decisions
  • Collecting information from the service systems
  • Focus groups
  • Meetings and round tables
• Managing the measurement routine and analyzing the results and trends with the professional team and service providers to lead the continuous improvement processes of service performance.
• Development, planning and management of the employee services team on the company's campus, while instilling a culture of service and training the teams in service standards
• Management of communication and information of campus services for employees by managing the campus services portal and carrying out internal communication in various media
• Support in managing employee events on and off campus in coordination with the service groups.
• Management of the internal LOOK&FEEL team in the interface with the construction project management team on the campus to create a pleasant and modern work environment experience

What you should have?

• Bachelor's degree in Management, Business Administration or a related field
• >3 years’ experience in employee services management or advanced management in a similar field (Hi-Tech domains – advantage)
• Ability to manage and lead a team, including project management skills
• Excellent communication and collaboration skills
• Proficiency in English
• Ability to establish relationships and collaborate with external suppliers
• Ability to manage processes and long-term planning
• Ability and experience in service system implementation Top of Form

Full time

Assignee / RegularNot Specified