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The Role
Key job responsibilities• Establish relationships with internal and external partners and peer stakeholders to understand and meet their needs while operating existing systems at a high level of Operational Excellence.
• Lead the team through large scale incident management/escalations to resolve outages and communicate with a global audience and senior leadership.
• Develop and maintain a culture of innovation and operational excellence in the teams.
• Manage the design and development of next generation platform orchestration and automation.• A successful candidate will be an experienced leader with an established background in developing and operating platforms and services, developing and hiring top talent, technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.
• A Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field, OR five or more years of work experience in System Development.
• 5+ years of relevant engineering experience.
• 3+ years of people management experience leading System Development or Tech Support teams.
• Excellent communication skills, both verbal and written, including long-form business writing on complex topics. Ability to communicate effectively with both technical and non-technical individuals in a diverse, international team setting
• Knowledge of software engineering best practices for the full software development life cycle (e.g. coding standards, code reviews, source control management, build processes, testing, and operations).
• Experience in operational excellence, security compliance, and distributed systems’ resiliency.
• Experience developing in Python or other similar modern programming language (e.g. C++, Java, C#, or Ruby).
• Expertise in Linux based operating systems.
• Solid understanding of networking fundamentals, including experience with load balancers, switches, and routers.
• Expertise in operations of highly available and scalable internet systems with large customer base.
• Excellent analytical problem solving and troubleshooting skills
• Experience developing and improving operational documentation, procedures and workflows
• Ability to credibly coordinate between technical teams, peers and business stakeholders
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