Salesforce Staff Technical Writer 

United States, California, San Francisco 

818465491

Job Category

Enterprise Technology & Infrastructure

Job Details

As a, you'll use a spectrum of your content skills to produce technical documentation for a developer or enterprise software operator audience—creating content experiences that address your customers' key jobs to be done. You'll collaborate with Lead+ level writers, architects, and technical program managers. Depending on the maturity of the project, this role may involve more information architecture and content planning than writing at times. You'll lean into AI tools and innovative ways of producing and managing entire content in partnership with engineering and digital agents—redefining the role of technical writer as you go. You'll follow an intake and tracking process for your work that involves maintaining a backlog of content deliverables, prioritizing order of work, keeping user stories up-to-date, and managing stakeholder expectations. You also have the opportunity to

Responsibilities

• Lead documentation efforts for Hyperforce infrastructure on Google Cloud Platform, collaborating closely with engineers, architects, and cross-functional teams.

• Drive content strategy, information architecture, and workflow processes for technical documentation.

• Partner with stakeholders to define priorities, manage content pipelines, and ensure alignment with strategic goals.

• Innovate content production using AI and automation tools to scale and streamline processes.

• Mentor and support other writers, sharing expertise and elevating team performance.

Required Skills & Experience

• Bachelor’s degree in a STEM field, Tech Comms, or English.

• 5+ years of technical writing experience with a focus on developer-oriented documentation.

• Strong knowledge of Git, Markdown, and Agile methodologies.

• Exceptional leadership, collaboration, and project management skills.

• Excellent English writing and editing abilities.

• Experience driving content strategy and leading complex documentation projects.

Desired Experience/Skills

• AWS (or similar) or high-security industry experience.

• Expertise in information architecture and designing enterprise-level documentation.

• SaaS or infrastructure service documentation experience.

Benefits & Perks:

• Competitive benefits package including parental leave, well-being reimbursement, and more.

• Access to world-class training through Trailhead.com and regular coaching with leadership.

• Participation in volunteer opportunities as part of our 1:1:1 model.

Unleash Your Potential

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Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $138,800 to $190,900.