Engage customers early in the sales cycle, matching needs with SAP Customer Experience and partner solutions, and advising account teams on opportunities based on success probabilities and strategic account positions.
Manage the discovery of business processes to provide a foundation for solution recommendations and support business capability mapping, technical discoveries, and change arguments.
Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
Bring expertise to the account team and contribute to account strategy development.
Contribute to the creation of an overall theme and competitive differentiation (value niches) and execute simulations.
Develop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes, using standard messages and digital resources throughout the customer journey.
Collaborate with customers and partners to co-create an agreed SAP vision, align messages, and build customer trust.
Ensure world-class customer experiences in critical segments, driving adoption and consumption to maximize customer value.
Continuously explore and communicate the added value of SAP solutions for each account, supporting the value expansion and revenue growth process
Engagement in the Customer Lifecycle
Ensure effective transition of the deal to integration teams/partners/field services/customer success teams.
Drive adoption by continuing to sell the vision and impact of SAP solutions after selection.
Provide expertise throughout successful customer deployments and value realization, as needed.
What You Bring
Advanced technical or business skills and specialized knowledge in the field of Customer Experience (CRM, Service, Commerce, and/or Marketing).
An understanding of the lead-to-cash process, with experience in analyzing and mapping complex retail processes being a plus.
Customer-oriented individuals with the ability to cultivate and develop lasting customer relationships.
The ability to work collaboratively in a team-oriented environment while being autonomous in taking initiatives.
The ability to engage through storytelling.
Proficiency in English and Dutch.
At least 5 years of experience with progressively increasing responsibilities.
We win with inclusion
Successful candidates might be required to undergo a background verification with an external vendor.