Snowflake CLOUD SUPPORT ENGINEER - DATABASE SECURITY AUTHENTICATION MANAGEMENT 

Australia, Victoria, Melbourne 

817607761

YOU WILL:

• Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
• Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
• Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to the internal and external knowledge base
• Report well-documented bugs and feature requests arising from customer-submitted requests
• Partner with engineering teams in prioritizing and resolving customer requests
• Participate in a variety of Support initiatives
• Provide support coverage during holidays and weekends based on business needs

OUR IDEAL CLOUD SUPPORT ENGINEER WILL HAVE:

• Bachelor's or Master's degree in Computer Science or equivalent discipline
• 2+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
• Excellent writing and communication skills in English with attention to detail
• Ability to work in a highly collaborative environment across global teams
• A good understanding of the technical fundamentals of Information Security
• Experience working with web security, networking technologies and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies and firewalls.
• Good understanding of SQL queries
• Good understanding of public cloud providers like AWS, Azure and GCP
• Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix
• Ability to troubleshoot connectivity issues using a variety of diagnostic tools and methods
• Knowledge and understanding of encryption
• Experience in some of the following areas:

• • IAM Role-Based Access Controls (RBAC)
  • Cloud authentication/access policies
  • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
  • AWS Key Management Service, MSFT Key Vault, GCP KMS
  • Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)
  • AWS PrivateLink, Azure Private Link, GCP private access
  • SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)

NICE TO HAVES:

• Understanding of cloud computing concepts deploying IAM systems and modules in production environments
• Experience in troubleshooting platforms that support marketplace functions
• Experience in troubleshooting front-end UI applications
• Knowledge of IT security, cyber security, critical infrastructure
• Understanding of data warehouse fundamentals and concept
• Ability to read and understand one or more of the following languages: Python, or Java