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Snowflake CLOUD SUPPORT ENGINEER - DATABASE SECURITY AUTHENTICATION MANAGEMENT 
Australia, Victoria, Melbourne 
817607761

26.07.2024

YOU WILL:

  • Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
  • Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
  • Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
  • Document known solutions to the internal and external knowledge base
  • Report well-documented bugs and feature requests arising from customer-submitted requests
  • Partner with engineering teams in prioritizing and resolving customer requests
  • Participate in a variety of Support initiatives
  • Provide support coverage during holidays and weekends based on business needs

OUR IDEAL CLOUD SUPPORT ENGINEER WILL HAVE:

  • Bachelor's or Master's degree in Computer Science or equivalent discipline
  • 2+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
  • Excellent writing and communication skills in English with attention to detail
  • Ability to work in a highly collaborative environment across global teams
  • A good understanding of the technical fundamentals of Information Security
  • Experience working with web security, networking technologies and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies and firewalls.
  • Good understanding of SQL queries
  • Good understanding of public cloud providers like AWS, Azure and GCP
  • Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix
  • Ability to troubleshoot connectivity issues using a variety of diagnostic tools and methods
  • Knowledge and understanding of encryption
  • Experience in some of the following areas:
    • IAM Role-Based Access Controls (RBAC)
    • Cloud authentication/access policies
    • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
    • AWS Key Management Service, MSFT Key Vault, GCP KMS
    • Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)
    • AWS PrivateLink, Azure Private Link, GCP private access
    • SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)

NICE TO HAVES:

  • Understanding of cloud computing concepts deploying IAM systems and modules in production environments
  • Experience in troubleshooting platforms that support marketplace functions
  • Experience in troubleshooting front-end UI applications
  • Knowledge of IT security, cyber security, critical infrastructure
  • Understanding of data warehouse fundamentals and concept
  • Ability to read and understand one or more of the following languages: Python, or Java