Red hat Business Analyst People Service Delivery 

United States, North Carolina, Raleigh 

816101636

Responsibilities

• Collaborate with PSD stakeholders to identify HRSD data and configuration requirements and coordinate with responsible teams to implement

• Serve as the People Team “Delegated Developer” to create/edit records, update data elements, create and manage flows, manage assignment groups, and perform other actions within ServiceNow to support regular ‘run-the-business’ activities, in alignment with Development Program guidelines

• Engage the Enterprise Service Management Product Manager and ServiceNow Product Owners to understand their roadmap and upcoming releases/enhancements, assess impacts to PSD and other People Team functions, and coordinate PSD response in a way that ensures short and long term objectives are successfully met

• Serve as PSD representative on Enterprise-level projects and promote requirements and desired outcomes of PSD

• Participate in regular agile ceremonies to ensure PSD objectives are raised and prioritized appropriately

• Build capability across PSD and identify roles and responsibilities for Tiered Development Program application to People Team

• Other duties as assigned

Skills

• Experience with ServiceNow and ServiceNow HRSD, particularly Employee Center, Case, and Knowledge Management

• Able to concisely communicate, verbally and in writing, problem areas and solution recommendations to varying levels of stakeholders, from front-line workers to executive management

• Influence stakeholders at various levels of the organization including peers and executive leadership using empathy, trust, and demonstrated expertise

• Able to organize and manage work to a project schedule, raising awareness of risks and suggesting remediation measures

The salary range for this position is $103,290.00 - $170,500.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave