Sony Infrastructure Engineer Microsoft Program Specialist 

United States, Tennessee, Nashville 

816017036

Be a part of an organization that is creator first. Committed to fueling excellence and always imagining more, while fostering a supportive culture, one where we elevate each other and act responsibly.

Responsibilities:

• Interface with Sony GISC team as operating company lead for Microsoft 365 Platform.
• Analyze problems and identify the root cause through coordination of internal and external support resources including the investigation of online knowledge bases and creating test environments to replicate any fault.
• Prioritize support requests effectively to ensure compliance with agreed Service Levels.
• Respond to critical incidents outside of standard office hours.
• By agreement with the manager, work outside of standard office hours to minimize adverse business impact when implementing IT changes or performing planned activities.
• As part of the Infrastructure Support Team, you will be responsible for supporting all aspects of the IT Network, Database and System Infrastructure.
• Work with Sony Corporate to coordinate/aid with any corporate initiatives, and to ensure compliance with corporate standards and policies.
• Work with the Information Security and Privacy teams to ensure all activities are compliant with Sony Group policies and procedures.
• Escalate and then coordinate issues and problems with internal / external third-party support.

Who You Are:

• Minimum 5+ years of technical support experience.
• Monitor backups to ensure all business data is backed up and restorable.
• Provide support to the Service Desk as needed.
• Perform and coordinate regular patching for all IT infrastructure including servers, databases, networking, PCs and applications.
• Maintain configuration information relevant to network (LAN, WAN, VPN), server and database infrastructure.
• Support the Service Desk team in maintaining the physical asset register for network (LAN, WAN, VPN) and server assets.
• Perform and coordinate regular patching for all IT infrastructure including servers, databases, networking, PCs and applications.
• Ensure all required tooling for monitoring and alerting of all appropriate infrastructure services is functioning correctly.
• Support the technical production and testing of the IT Continuity plan creating and documenting processes and procedures to ensure the timely recovery of the systems in the event of a disaster.
• Provide support and administration functions for database servers.
• Provide support for IT applications.
• Perform system administration of the network (LAN, WAN, VPN), server, database infrastructure including upgrading hardware, installing software and monitoring performance.
• Manage and deliver IT projects within the agreed upon scope and time.

Required Skills/Competencies:

• Proficient in MS Word, Excel, Outlook, and PowerPoint and Microsoft 365 Administration.
• Bachelor’s degree in a computer related field.
• Excellent written and verbal communications skills.
• Windows/Linux server administration.
• TCP/IP, SMB.
• Local networking, switching, and routing concepts.
• Wide area networking.

Work Requirements:

• Availability and flexibility to accommodate hours occasionally extending outside of regular schedule due to collaboration with coworkers in different time zones to support the United Kingdom, Asia and Los Angeles-based teams, as needed.
• 7.5-hour business workday 3 – 4 days in the office but variations in work volume frequently require extended working hours for evening and late-night events.
• Must be authorized to work in the United States.

What We Give You:

• You join an inclusive, collaborative, and global community where you can fuel the creative journey.
• A modern office environment designed to foster productivity, creativity, and teamwork.
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
• We invest in your professional growth & development.
• Time off for a winter recess.