EY Microsoft Alliance Operations Specialist 

India, Kerala, Kochi 

834793047

Your key responsibilities

• Program Manage various initiatives around processes and tools provided by the Microsoft Alliance which may include:
• Administration and maintenance of partner tools, portals, etc.
• Access request tracking, access issue resolution
• Certifications tracking, skill and competency tracking.
• Support internal EY Ecosystem leadership meetings by developing content and managing logistics.
• Support meetings between EY leadership and Microsoft points of contact.
• Single point of contact for Microsoft Alliance Partner tools administration.
• Provide the Microsoft Alliance leadership with financial insights with effective dashboard reporting which includes:
• Customized Revenue, Sales, and Pipeline visualizations, analsysis, and insights
• Analysis of trends, top deals, etc. to identify business insights for leadership and stakeholders
• Work with the Alliances & Ecosystem Center Investment Team to provide information and coordination required for requesting and reimbursing Market Development Funds or other investment-related activities, facilitate awareness of programs, track and monitor compliance to process, facilitate quarterly legal and finance reviews, etc.
• Partner with the onshore Microsoft Alliance Enablement contacts on strategic projects and initiatives as and when required.
• Facilitate initiation and tracking of Localisation of Global Agreements in collaboration with existing Ecosystem Contracts team.
• Cordinate with Microsoft Alliance partners to facilitate custom classroom training sessions other than regular web-based training.
• Manage onshore stakeholder expectations, plans and communication.

Skills and attributes for success

• Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting.
• Should have a technology aptitude, technology exposure through experience or academics.
• Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & collaborating with various other teams towards the appropriate solution or resolution.
• Proficient at number crunching and presenting data.
• Excellent communications and organizational skills
• Meticulous and eager to analyze and solve complex process cases.
• Exceptional customer service skills, including responsiveness and commitment to quality.
• Strong and initiative-taking work ethic
• Ability to perform well prioritized tasks in a challenging environment.

To qualify for the role, you must have.

• A proficient understanding of how Microsoft’s partner programs are executed at EY with a specific focus on engagement finances.
• Experience working for a global system integrator (GSI) and/or Big Four firm with exposure to complex partner programs, incentives, and investment programs from top tier software companies.
• Proven ability to contribute to teams to operationalize complex partner program requirements, processes, reporting, compliance, and portal management.
• Ability to leverage knowledge of programs to advise senior business leaders on how to maximize partner program benefits and minimize risks.
• Ability to work and influence multiple stakeholders in matrixed structures of large global partners.
• Strong skills to engage with senior leadership at partner organizations.
• Strong English speaking at negotiation level, strong influencing, and communication skills
• Enthusiastic, curious, high-energy individual, team motivator, uses a thought leadership approach.
• Working knowledge of Microsoft products and technologies
• Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.

Ideally, you will also have

• Ability to collaborate with senior onshore stakeholders, excellent relationship, and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders.
• Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset.
• Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution.
• Knowledge of EY’s operations, including org structure, operating model, management information systems, independence concepts, etc. (for internal candidates), Big 4 consultancy exposure with experience in leadership support/strategic environment (for external candidates)

Technologies and Tools

• Excellent with MS Excel and PowerPoint, Power Bi skills would be an added advantage.
• Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing, and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates.

What we look for

• Bachelor’s Degree preferably in Commerce
• Postgraduate preferably MBA (Business, Finance)
• 9+ years of experience working in relevant technology and professional services environments.
• Proven experience collaborating with diverse stakeholders (both internal and external) in a virtual environment, across geographies.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.