JPMorgan Loan Servicing Manager - Vice President 

India, Karnataka, Bengaluru 

813743937

Job Summary

As a People Manager within the Commercial Banking Operations team, you will supervise critical processes like Deal Setup and Rate-Fixings. You will ensure all SLAs are met, escalating exceptions promptly. Your role involves strategic implementation aligned with global operations, maintaining compliance and risk management.

Job Responsibilities

• Supervise Deal Setup, Drawdowns, and other key processes.
• Closely monitor daily team performance to meet SLAs.
• Assess work allocation and identify capacity areas.
• Implement team strategy in line with global objectives.
• Ensure adherence to controls and escalate risks.
• Comply with audit and compliance regulations.
• Act as SME for complex process queries.
• Provide input on projects and client transitions.
• Manage process escalations effectively.
• Maintain engagement with Lenders and Bankers.
• Ensure timely escalation to Senior management.

Required qualifications, capabilities, and skills

• Hold a Bachelor's Degree with minimum10 years in loan servicing.
• Demonstrate knowledge of Nostro/Cash matching and SWIFT.
• Exhibit strong problem-solving and investigative skills.
• Maintain a strong risk and control mindset.
• Drive small to medium-sized projects successfully.
• Showcase strong people and performance management skills.
• Exhibit strong escalation management skills.

Preferred qualifications, capabilities, and skills

• Possess knowledge of loan systems like Loan IQ.
• Demonstrate experience in financial industry back office.
• Exhibit strong analytical and resolution skills.
• Maintain a proactive approach to risk management.
• Drive innovation in process improvements.
• Foster strong relationships with internal/external stakeholders.
• Exhibit leadership in managing complex projects