JPMorgan Military Spouse Opportunity Customer Service Account Specialist 

United States, Maryland, Baltimore 

81327161

Job responsibilities:

• Work in a call center environment that requires 100% phone-based customer interaction.
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.
• Communicate with customers in a metrics-driven environment.
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.
• Take ownership of each customer interaction while treating them with respect and responding with empathy.
• Work both independently and in a team environment.
• Abide by all applicable regulatory and departmental practices and procedures.

Required qualifications, capabilities, and skills:

• Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components.
• Reside approximately within a 60-mile radius of the JPMC Center in the following cities:
  • Philadelphia, PA - 15 S 52nd St, Philadelphia, PA 19139
  • Baltimore, MD - 2415 Liberty Heights Ave, Baltimore, MD 21215
  • Washington, DC - 2728 Marion Barry Ave SE, Washington, DC, 20020
• Have a safe and noise-free work environment with no distractions in your residence.
• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face.
• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment.
• High school diploma or GED required.

Preferred qualifications, capabilities, and skills:

• Ability to multitask using a computer and simultaneously provide customer support.
• Comfortable in a fast-paced, consistently changing environment.
• Previous experience working in a Hospitality, Restaurant, or Retail industry.
• Have a passion for helping people by solving problems, presenting, and explaining solutions.

Work schedule:

This position requires attendance at scheduled training sessions. Training hours may not coincide with your regular schedule.